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Embracing High-Touch Service for Shippers

By Tracy Meetre In the fast-paced realm of the transportation industry, where technology often takes center stage, it's easy to overlook the fundamental importance of personalized customer service. Yet, in an industry built on relationships and trust, high-touch service remains not only relevant but imperative for growth.Third-party logistics providers not only facilitate the shipping processes, they need to become crucial partners in their customers’ success. High-touch 3PL providers view their role ... [+]

Hub Port Performance Key for Gemini

The Gemini cooperation agreement between Maersk and Hapag-Lloyd will rely heavily on a small number of transshipment hubs to support its new hub-and-spoke network, according to Drewry’s latest quarterly Ports and Terminals Insight report.While several of the terminals within the planned network reflect world-class operational ... [+]

DHL, Standard Chartered Partner on SAF

Global express shipper DHL Express has signed a strategic partnership with Standard Chartered, a cross-border bank, for DHL Express’ GoGreen Plus service to help scale the use of sustainable aviation fuel, or SAF.The two organizations agreed to co-invest in SAF, allowing Standard Chartered to balance ... [+]

Montreal Port Authority announces changes to management structure

The President and CEO of the Montreal Port Authority (MPA) announced changes to the management structure to allow the organization to achieve its strategic ambitions and solidify relationships with clients and partners in the ecosystem, as well as enable the Port of Montreal to play ... [+]

Hactl pact urges tenants: Waste not, want not

Hong Kong Air Cargo Terminals Limited (Hactl) has launched a voluntary Green Terminal Pact (GTP) to encourage its SuperTerminal 1 tenants to reduce carbon footprint and create an environmentally-conscious workplace.  It will also help them prepare for Hong Kong’s Municipal Solid Waste (MSW) Charging Scheme. Hactl ... [+]

CargoAi offers load board for spot freight

The CargoAi online marketplace is now offering an Air Freight Load Board for spot cargo. Airlines can now access a comprehensive database of available freight, complete with detailed cargo specifications, in their CargoMART Airline App.Users can browse through a wide range of available freight listings, ... [+]

IAG Cargo seeks IT talent

IAG Cargo wants to increase its IT and digital team with more than 60 roles, more than doubling its size. It is looking for people who want to work in a fast-moving and empowering environment, dedicated to enhancing customer experience.The expansion is ... [+]

DB Schenker onboard courier service goes global

German-owned global forwarder DB Schenker has an onboard courier (OBC) service for urgent small and high-value shipments as part of ‘white glove’ portfolio. After an initial trial period, DB Schenker has set up an OBC service team operating from three different continents to guarantee round the ... [+]

FedEx opens new Leipzig logistics hub

FedEx Express has opened a new logistics facility at Kabelsketal, northwest of Leipzig and close to Leipzig/Halle Airport to cater for an increased volume of consignments, particularly in the larger customers’ segment.  The site includes a 3,400sq m warehouse, six loading bays for lorries, 63 for ... [+]

MSC Air Cargo joins the Cool Chain gang

Mediterranean Shipping Company’s MSC Air Cargo arm has joined the Cool Chain Association (CCA), a group of companies working together to improve the temperature-controlled supply chain. CCA members collaborate on initiatives to drive quality and innovation in the cool chain, helping to reduce food loss ... [+]

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