Air, Freight News

Delta Cargo kiosks support industry digitalization

[ September 7, 2018   //   ]

Delta Cargo has launched self-service iPad kiosks in Atlanta and Boston, and is currently testing in other hubs, requiring electronic air waybills (e-AWB) as standard operating procedure. The air waybill is a critical air cargo document that constitutes the contract of carriage between the shipper and Delta. The new implementation supports Delta Cargo and the International Air Transport Association (IATA) efforts to transition from paper air waybills to e-AWB and provides customers with a streamlined digital experience to book all US domestic product shipments.
Kiosks were first tested in Atlanta at all shipment acceptance counters, including DASH offices. Since the start of the trial, Delta Cargo has recorded a 94 percent increase from paper to e-AWB bookings for US domestic shipments in Atlanta. Following positive customer feedback,
these kiosks have now been rolled out in Boston, and will shortly be available in New York – JFK and Seattle cargo acceptance counters. Delta’s current eAWB penetration rate is 81.3% year-to-date, which is above IATA’s global goal of 68% eAWB for 2018.
“The introduction of Delta Cargo’s self-service experience contributes to a more environmentally friendly and simple booking process, while also providing expedited service to customers,” said Lindsey Jalil, Managing Director Commercial, Delta Cargo. “With initiatives such as this we are working towards our goal of achieving 100 percent e-AWB penetration in the United States by the end of the year and internationally in 2019.”