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CH Robinson Launches Agentic Supply Chain

[ October 23, 2025   //   ]

C.H. Robinson harkened the arrival of its Agentic Supply Chain: an intelligent ecosystem that continuously thinks, learns, adapts and acts.

The Eden Prairie, Minnesota logistics provider said it is the most advanced form of artificial intelligence in logistics. It understands context, makes decisions in real time and self-optimizes global supply chains at scale.

Many companies “are under increasing pressure to employ AI or get left behind,” said Arun Rajan, chief strategy and Innovation Officer. “But many are uncertain where to start or how to invest.

“There’s no better place to start than your supply chain. With even the most sophisticated shippers, we see supply chains hindered by slow manual processes, disconnected systems and untapped data that AI could turn into action. Plug into C.H. Robinson and your supply chain immediately becomes an Agentic Supply Chain.”

Agentic Supply Chain solutions offer a logistics platform with deeper intelligence and broader impact – from planning and procurement to delivery and replenishment. It builds on AI models and AI agents C.H. Robinson began deploying for thousands of customers starting in 2023.

Customers leveraging an Agentic Supply Chain are already seeing tangible benefits, deeper intelligence and broader impact benefits, including:

• Faster speed-to-market: Shipment planning and booking are reduced from hours to seconds. It secures more favorable rates, carriers and delivery appointments for customers’ freight.

• Smarter cost optimization: Dynamic mode and lane selection, pricing and freight consolidation help customers capture hidden savings.

• Better visibility and control: A unified view of freight coupled with predictive insights and recommendations enables proactive decision-making.

• Greater agility and resilience: Always-on service allows instant response to shifts in demand and shifts in market conditions. Systems anticipate disruptions and reroute freight before delays occur.

• More bandwidth: With agentic AI managing more of their supply chain, customers can redirect the time and talents of their workforce to other business priorities.

C.H. Robinson built the Agentic Supply Chain by combining advanced AI technology, the largest logistics dataset in the world and the expertise of the industry’s best logisticians – working in sync with its Lean operating model. This disciplined approach, known as Lean AI, drives smarter, faster and continuously improving supply chains. With more than 37 million shipments annually – more than 100,000 per day – C.H. Robinson operates at a scale that uniquely positions it to train AI on real-world complexity and deploy agents that make more intelligent decisions.

“In September alone, one of our AI agents captured 318,000 freight tracking updates from a single type of phone call,” said Mike Neill, chief technology officer. “Previously invisible to our systems, that data now flows to another AI agent that updates our platform, feeding our predictive ETAs and optimizing our customers’ deliveries.”

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