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CH Robinson Broadens Tech, Industrial Vistas

[ September 19, 2025   //   Gary Burrows ]

Global logistics provider C.H. Robinson said it is earning growing recognition for its transformative use of artificial intelligence – specifically in the emerging category of industrial AI.

“Unlike consumer-facing applications, industrial AI is where real-world operations are being redefined through automation, precision, and scale,” C.H. Robinson said in a release.

As investor interest in AI accelerates, analysts from Deutsche Bank, Wells Fargo, J.P. Morgan, Benchmark and First Eagle Investment Management have spotlighted C.H. Robinson as an undervalued AI play” delivering measurable business impact, the company said.

“CHRW is unique in its effective use of AI to enhance business,” said Deutsche Bank analyst Richa Harnain. Wells Fargo’s Chris Wetherbee added: “C.H. Robinson is disrupting from within … a clear example of constructive AI implementation generating dynamically improving results.”

• Key outcomes across Robinson’s global network include:

• Productive gains of more than 35 percent over two years.

• Some 3 million shipping tasks executed by agentic AI.

• A price quote delivered in 32 seconds.

• AI handles 5,500 truckload orders per day.

• Three out of four less-than-truckload orders are fully automated, up from half.

• Automation by the orders agent alone saved more than 600 hours a day.

• AI sets pickup/delivery appointments at 26,000 locations.

“This underscores our evolution as a technology company,” said Arun Rajan, chief strategy and innovation officer. “Our technology acts as an always-on digital workforce for us and our customers: boosting efficiency, lowering costs and augmenting our ability to deliver faster speed-to-market, greater precision and premium service. The impact is real and only accelerating.”

C.H. Robinson said it is also moving beyond emerging as a benchmark across the broader tech and industrial landscape, not just its logistics peers.

“Our advantage with AI is the combination of world-class logisticians, a lean operating model, and technology that supercharges our people,” said C.H. Robinson CEO Dave Bozeman. “That gives us a competitive moat no one else in logistics can replicate—and it’s driving results today while positioning us for long-term success.”

C.H. Robinson’s network manages 37 million shipments and US$23 billion in freight annually.

Tags: C.H. Robinson