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Ryder Expands Integrated Partnership with Uber

[ July 2, 2020   //   ]

Ryder System, Inc. recently announced its 100,000 ride utilizing Uber for Business. By integrating directly into Uber for Business’ application programming interface, Ryder is able to request, manage, and pay monthly for rides for their customers and employees at scale while providing an enhanced customer experience.

This announcement comes at a time when businesses are looking to innovate and adapt with speed and flexibility. Since the partnership’s inception in August 2018, rental, service, and maintenance managers at Ryder in the United States and Canada have used Uber for Business to access transportation for drivers and technicians to and from both Ryder and customer locations, resulting in less customer downtime and a predictable cost per mile structure.

“Surpassing 100,000 rides through Uber for Business is a testament to the value this partnership has offered our customers,” said Rich Mohr, Chief Technology Officer for Ryder’s Fleet Management Solutions business. “From improving routing, planning, and productivity to decreasing fuel costs and downtime, the platform has provided a customer-centric approach to modern commercial transportation services. We’re looking forward to deepening our partnership with Uber for Business to meet the evolving needs of our customers.”

The deployment of Uber for Business has improved the overall efficiency of Ryder’s operations. Through this partnership, Ryder has gained critical insights—such as the average time and distance of each ride—enabling the company to better allocate staff time and resources, and be more flexible in terms of meeting customer demands.

“Customer experiences matter more than ever right now. We’re incredibly proud of our partnership with Ryder, and the advancements we’ve been able to make in terms of maximizing efficiency and delivering the best possible guest experience,” said Ronnie Gurion, Global Head of Uber for Business. “This milestone represents a significant technical achievement for Uber’s enterprise capabilities as we continue to rapidly innovate in order to help move what matters.”

Ryder customers who ride with Uber for Business do not need to have an Uber account or the app on their phones to use the service, as Ryder coordinates the details on behalf of riders directly via Uber for Business.

Uber for Business provides Ryder with an efficient solution to manage invoice and payment processes centrally and offers access to clear information on ride-level data in order to bill customers for specific rides or charge internal cost centers. Ryder can also identify opportunities to better manage pickup and delivery, as well as transportation of Ryder customers’ drivers to a replacement vehicle in situations where they need roadside assistance or to assist with rental pickup and drop off.

Ryder provides commercial customers with rental trucks on a short-term basis to meet their needs for supplemental capacity. The company serves rental customers at more than 375 convenient rental locations across the U.S. and Canada and has an inventory of more than 37,800 recent-model vehicles that are rented by companies from nearly every industry. Ryder offers a full range of SelectCare maintenance services to help keep trucks on the road. From full service, to preventive, and on-demand, Ryder ensures that customer fleets perform safely and reliably day in and day out. It also offers renters access to RyderGyde™, Ryder’s mobile application that allows customers to do everything from comparing real-time fuel rates to renting trucks to logging fuel receipts. The company has a trusted network of nearly 800 service locations and 6,300 trained technicians across North America.

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