Freight News, Sea

Maersk Advisory Update

[ July 22, 2017   //   ]

Maersk, which was hit by a cyber attack on June 27 reports that the company is steadily getting closer to business as normal.

That attack, caused by Petya Ramsomware, affected all business units at Maersk, including container shipping, port and tug boat operations, oil and gas production, drilling services, and oil tankers, the company said. The attack came as computer servers across Europe and in India were hit by the major ransomware attack.

While the financial fallout will not be known for some time, company officials say that Maersk is ready to handle bookings through its booking channels and main customer service lines.

Recognizing the disturbance this issue has caused businesses, Maersk is waiving Demurrage and Detention during the period when the system outage impacted its ability to release cargo. “In most places this period covers June 27 – July 9, but there may be local variations based on when the containers were made available for import release,” a statement reads.
Maersk also expects invoices will be viewable as of July 13, on under MyFinance, and invoices will be sent to customers with an EDI link. Local variances may occur and the distribution of invoices will take place over the coming days.
Regarding imports, the delivery process continues to be operational, although Maersk officials acknowledge that the experience is slow in some locations due to manual processing. “We are working hard on improving within this week as we switch to automated solutions,” they say. “
We acknowledge that where progress is being made, you may still encounter delays in response time and feel reluctant to return your full booking volumes with us. Rest assured that no one feels more committed to alleviate your concerns, and we are diligently working through backlogs and manual processes to be able to serve you effectively again.”
Tracking on is now fully up-to-date and where guidance to plan shipments is now also live again.