Air, Freight News

IAG Cargo makes new appointments

[ September 24, 2021   //   ]

IAG Cargo recently announced new key customer-focused appointments to its leadership team. Pat Dobie, previously Chief Transformation Officer, is appointed Chief Customer and Infrastructure Officer. George Efkolodis joins the business as Head of Customer Experience, with over 20 years’ experience in the aviation industry.
These appointments underline the business’s ‘always moving’ mantra and its commitment to ensuring customers are at the heart of the business. They will focus on the end-to-end customer experience as the business continues to increase capacity on its network whilst offering cargo-only services and its popular charter product.
Pat Dobie, who has been with IAG Cargo since 2017 and has over 30 years experience in the logistics and aviation sector, has been instrumental in the business’s strategic change and transformation initiatives, fostering an agile culture whilst advancing digital capabilities.
George Efkolodis has over 20 years’ experience in the aviation sector, having held senior roles at Munich Airport International, Heathrow and IATA. Pat and George will be supported by an expanding global customer services team.
Pat Dobie, Chief Customer and Infrastructure Officer commented: “The past year has been an eventful one for IAG Cargo, with many highlights. We celebrated our 10-year anniversary, transported more than 20,000 tonnes of PPE, delivered COVID-19 vaccines and created a new charter product – incredibly popular with our customers.