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DHL Supply Chain Launches ReTurn Network

[ November 1, 2025   //   Gary Burrows ]

Contract logistics provider DHL Supply Chain said it has launched its DHL ReTurn Network, a multi-client reverse logistics solution in North America, designed to help businesses manage returns more efficiently and sustainably.

National Retail Federation said U.S. consumers returned more than US$890 billion worth of merchandise in 2024, a 15 percent increase over 2023. Additionally, Shopify place the cost to process a return at between 20 percent to 65 percent of the project’s original value.

DHL said the ReTurn Network can achieve 10 percent to 50 percent in total savings in  networks of purpose-built, multi-client facilities.

“Since acquiring Inmar Supply Chain Solutions we have systematically integrated DHL’s operational expertise and advanced technology to address the growing complexity and costs associated with returns,” said Kraig Foreman, President of eCommerce for DHL Supply Chain North America.

The new network expands DHL’s capabilities beyond dedicated distribution centers by offering 11 strategically located, purpose-built facilities that streamline returns processing for multiple customers and product types within shared centers. The ReTurn Network, which integrates with returns initiators, drop-off hosts, and direct mail returns, enables businesses to implement a complete reverse logistics operation without needing additional infrastructure.

“Our national network of shared facilities reduces warehousing, labor, and transportation costs while optimizing the handling and disposition of returned goods. It also provides customers with greater flexibility for managing fluctuating inventories and warehouse space during times of increased market volatility,” said Thomas Borders, vice president of operations for DHL’s ReTurn Network.

Customers utilize DHL ReTurn Network’s proprietary purpose-built technology ReSKU, a decision-tree-based processing engine that standardizes and accelerates returns decisions. Additionally, DHL’s advanced analytics track returns and provide data-driven insights to reduce friction associated with returns processing.

Strategically positioned near major distribution centers, the Network minimizes transportation time from return points, reducing carbon emissions. And by combining advanced technology with recommerce partnerships, DHL identifies salable goods for restocking or routes them to secondary markets. Borders said the Network can divert up to 99 percent of consumer returns from landfills and have kept more than 200 million pounds of returns from landfills. In 2024.

DHL has also acquired the technology rights from brand-owned recommerce provider Arrive Recommerce, further expanding its remarketing solutions to customers.

Tags: DHL ReTurn Network, DHL Supply Chain, Inmar Supply Chain Solutions