Business, Freight News, Logistics

DHL expands global Cargo Insurance service

[ May 6, 2017   //   ]

DHL Global Forwarding, the air and ocean freight specialist of Deutsche Post DHL Group has expanded its ‘all-risks’ Cargo Insurance service to Ghana, Kenya, Morocco and Mozambique. While DHL handles every shipment with utmost care, accidents such as natural disasters can’t be avoided. Therefore, DHL Global Forwarding has developed Cargo Insurance service to protect customers against damage or loss during transportation. With its latest expansion, DHL Cargo Insurance service is now available for customers from all industries across 74 countries worldwide.

“With DHL Cargo Insurance we are offering our customers an opportunity to minimize potential impact of unforeseen external events. Our scale means we can arrange coverage between almost any country in the world and for any type of cargo including specialist, high risk or high-value goods. By continuously expanding our service we can support our customers where they operate, even in emerging and high-risk markets” says Angelos Orfanos, Global Head of Marketing & Sales, DHL Global Forwarding.

DHL Cargo Insurance is developed by DHL’s in-house Insurance & Risk Management group and underwritten by a major global insurer. The service is designed with customers’ convenience and ease of use in mind. It can be arranged as an annual policy to cover all the shipments transported with DHL Global Forwarding, or on ad-hoc basis per shipment when booking an air, ocean road or rail freight shipment. In detail, the insurer’s policy covers the full commercial value of customers’ goods as well as the transportation costs proportional to the loss or damage and additional 10% of the goods value and freight.

Although Cargo Insurance is a global service, customers raising a claim will have access to a local service desk with agents who speak the local language and will settle the claim in local currency. With Cargo insurance service DHL targets a maximum 30 day claim resolution time. By this, the customers’ cash flow and reputation can be protected and financial penalties might be avoided. DHL Cargo Insurance can be ordered without additional time or effort together with the booking of Air, Ocean, Road and Rail Freight shipments