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CMA CGM signs strategic partnership with Infosys to accelerate the transformation of its Information System

[ September 21, 2017   //   ]

The CMA CGM Group has signed a strategic partnership with Infosys. The goal of this seven-year partnership is to simplify and transform CMA CGM’s IT applications and improve customer service excellence.

“Simplifying the technology footprint and leveraging next-generation technologies is the need of the hour for the hyper-competitive shipping and logistics industry,” said Rajesh Krishnamurthy, President & Head of Europe, Infosys.

As part of this partnership and at the request of CMA CGM, Infosys will open a center for development and innovation in Marseilles, which will become a reference center of expertise, making Marseilles a high place of expertise.

Infosys will also take over the CMA CGM IT development center in Dubai, allowing it to strengthen its presence in the Middle East.

Infosys will provide CMA CGM with the skills needed to maintain its applications and develop its SAP projects. Infosys will also provide CMA CGM with new high value-added technologies that will improve its agility and responsiveness.

As part of its ongoing digital transformation, CMA CGM will use Infosys Nia’s artificial intelligence platform and its scalable automation platform, AssistEdge, to modernize its customer service, improve the execution processes and improve its internal performance.

These new systems will allow CMA CGM to be more flexible and innovative in a dynamic industry that requires more and more differentiation.

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