Archives



Freight News, IT Suppliers, Logistics


DHL, Happy Robot’s AI Agents Boosts Efficiency

[ December 8, 2025   //   ]

Global logistics provider DHL Group said it is accelerating its enterprise-wide AI strategy through a new partnership between its contract logistics division, DHL Supply Chain and the AI startup HappyRobot, the enterprise-grade platform.

DHL said the collaboration marks a significant step in deploying agentic AI to streamline operational communication and enhance both customer experience and employee engagement. 

DHL Supply Chain has successfully used HappyRobot’s AI agents across several regions and use cases, including appointment scheduling, driver follow-up calls, and high-priority warehouse coordination. These agents autonomously handle phone and email interactions, enabling faster, more consistent, and scalable communication. 

“As part of our structured and strategic approach to AI, DHL Supply Chain has been systematically identifying and validating operational use cases for generative and agentic AI technologies for over 18 months,” said Sally Miller, CIO DHL Supply Chain.

“Building on our extensive operational experience with data analytics, robotic process automation, and self-learning software tools, we are now integrating AI agents to drive greater process efficiency for customers while making operational roles more engaging and rewarding for employees by automating repetitive and time-consuming tasks such as manual data entry, routine scheduling, and standardized communications.”

Current deployments already in use across DHL Supply Chain target hundreds of thousands of emails and millions of voice minutes annually. AI agents are supporting key workflows such as appointment scheduling, transport status calls, and high-priority warehouse coordination – helping teams manage operational communication at scale and with greater consistency. 

DHL said these implementations have already shown measurable impact – significantly reducing manual effort, increasing responsiveness, and enabling teams to focus on more strategic tasks and exception handling. By automating high-volume communication workflows, AI agents like those from HappyRobot are helping DHL deliver faster, more customer-centric services, while improving the work experience for employees and contributing to long-term workforce retention. 

HappyRobot’s platform enables fully autonomous AI agents to interact via phone, email, and messaging, while integrating seamlessly with DHL’s internal systems. And DHL Group continues to expand its AI strategy across all divisions. Beyond current pilots, further use cases are tested.

Close collaboration between the product and engineering teams and DHL Supply Chain’s technology departments has been crucial “to designing new agentic capabilities that reflect the nuances of DHL’s operations,” said Yamil Mateo, Happy Robot’s head of product.

“We’ve created a unified AI worker orchestration layer across email, WhatsApp, and SMS, enabling omnichannel capabilities with built-in fault tolerance and recovery,” said Danny Luo, senior engineer on the founding team.

Tags: