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GEODIS Sees Boosts Customer Satisfaction
[ September 19, 2025 // Gary Burrows ]Global logistics service provider GEODIS said its annual customer satisfaction survey found a particularly high overall satisfaction level of 92 percent, which it said illustrates customer trust while confirming the strength and quality of the relationship between GEODIS and its clients worldwide.
The 2025 survey, conducted between April 24 and June 2, was available in 16 languages and sent to more than 60,000 customers worldwide. With more than 9,000 completed questionnaires — a record response rate of 15 percent — GEODIS received 800 more responses than last year. This high level of participation enhances both the representativeness and the relevance of the insights obtained.
Along with its “particularly high overall satisfaction level,” GEODIS’s Net Promoter Score (NPS) also shows a significant increase, rising from +36 last year to +39 in 2025, reflecting a greater willingness among customers to recommend GEODIS.
Customers highlighted a streamlined experience that allows them to save time and better manage their operations, while GEODIS teams stood out for their commitment to resolving issues quickly and efficiently as they arise.
The satisfaction level reached a record 94 percent in Commercial Relations, confirming the quality of interactions and the attention given to customers’ needs.
To ensure the reliability and independence of the results, GEODIS entrusted the execution of this survey to IPSOS, which also ensures full compliance with the General Data Protection Regulation (GDPR).
